Frequently Asked Questions

Everything you need to know about shopping at Paciotti Online Boutique

What is the shipping timeframe for international orders?

We offer worldwide express shipping via premium couriers. International orders typically arrive within 3-7 business days, depending on your location and customs processing.

Are the products sold on Paciotti Online Boutique authentic?

Absolutely. We are an authorized retailer, and all products are 100% authentic, sourced directly from the luxury designers and brands featured in our boutique.

What is your return policy for fashion items?

We accept returns within 14 days of delivery. Items must be in their original, unworn condition with all designer tags and security seals still attached.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For select regions, we also offer 'Buy Now, Pay Later' options via Klarna.

How can I track my order?

Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to the courier's website to monitor your delivery in real-time.

Do you offer size consultations?

Yes, our customer care team is available to assist with detailed measurements and fit advice. You can also refer to the 'Size Guide' link found on every product page.